The Worldwide Indexing Event is swiftly approaching. Are you ready? People from all over the world are invited to join in the event this weekend to help make history while also making someone’s family history research easier. Indexing takes ordinary images of genealogy records and makes them extraordinary by making them keyword searchable.
Here are some questions and answers to help you plan for the event, which will be held July 15–17, 2016:
Do I Need to Download New Software?
You’ll see lots of invitations to download and install the indexing software, but If you have downloaded and installed the software recently, there is no need to do it again just for the event. However, a recent update is giving some users on certain operating systems problems that can be solved by manually uninstalling the program and downloading and installing again it from the indexing website.
If you are hosting an indexing event, you may want to arrange for a technology specialist to be available should you run into problems with computers or the internet connection, or to help attendees who have not yet downloaded the indexing software.
What If I Am Having Problems?
If you are having problems with the indexing software, you can access informative help guides on the indexing website. These guides cover the basics and will help you overcome any initial issues as you get up to speed on indexing. We’ve compiled a blog post with some of the most common issues our support folks help people with. You can also contact our support team on the phone at 1-866-406-1830. Be aware that wait times are extended during the Worldwide Indexing Event.
If you are having problems with internet connectivity or a computer, please work with your local technology specialist.